Return and Refund Policy for San Francisco Flower Delivery
Welcome to San Francisco Flower Delivery, a family-owned business based in San Francisco, dedicated to delivering the freshest flowers right to your doorstep. We value our customers and strive to ensure satisfaction with every bouquet delivered. This Return and Refund Policy outlines how we handle returns and refunds to ensure a transparent and trustworthy shopping experience.
30-Day No Questions Asked Refund
We stand behind the quality and freshness of our flowers. If for any reason you are not completely satisfied with your purchase, we offer a 30-day no questions asked refund policy. To initiate a refund, please contact our customer service team within 30 days of delivery. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide a full refund to the original method of payment.
14-Day Freshness Guarantee
At San Francisco Flower Delivery, we guarantee that our flowers will remain fresh for at least 14 days from the delivery date. If you find that your flowers have not maintained their freshness within this period, please reach out to our customer service team with your order number and a photo of the flowers. We will happily offer a replacement or refund as per your preference.
Process for Returns and Refunds
To request a return or refund, please follow these simple steps:
- Contact our customer service team via email or phone. Provide your order number and the reason for the return or refund request.
- For issues related to freshness, include a photo of the flowers in your communication.
- Our team will review your request and provide instructions on how to proceed.
- Refunds or replacements will be processed as soon as possible, typically within 7-10 business days.
Exceptions
Please note that while we are committed to ensuring your satisfaction, there may be circumstances under which returns and refunds cannot be honored, such as orders for specific custom arrangements or events. However, we believe in working with our customers to find the best resolution possible for all of us, so please don't hesitate to reach out to us with any concerns.
Contact Us
For any questions regarding your order, returns, or refunds, please contact our customer service team. We are here to help and ensure your experience with San Francisco Flower Delivery exceeds your expectations.
Thank you for choosing San Francisco Flower Delivery for your floral needs. We look forward to serving you with the freshest flowers and the highest level of customer service.
We're here to help and would love to hear from you, whether it's a question, feedback, or you need assistance with an order. Below you'll find the best ways to contact us based on what you need.
General Inquiries
For any general questions or comments, please reach out to us via email at:
We aim to respond to all emails within 24 hours.
Order-Related Inquiries
If your inquiry is related to an order, whether it's a question about your current order, modifications, or delivery status, please email us at:
This will ensure your request is handled promptly by our order management team.
Phone Support
Prefer to speak with someone? Our team is available to take your call during business hours at:
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday-Friday: 6am - 2pm (Closed Federal Holidays)
- Weekends by Appointment
We strive to provide exceptional service and support to all our customers at San Francisco Flower Delivery. Whether you're choosing the perfect bouquet or need assistance after your order has been delivered, we're here to ensure your experience is seamless and satisfying.
Thank you for choosing San Francisco Flower Delivery, a family-owned business proudly serving the San Francisco area since 1871.
